Introduction
Modern Sustainable Energy (“MSEnergy”, “we”, “us”) is a solar and electrical services company headquartered in Rawalpindi and Islamabad, providing installations and support across Pakistan. This policy explains what personal information we handle when you request a quote, place an order, or browse our website, and how we keep it secure.
Information we collect
We collect details you choose to share with us, such as your name, phone number, email address, and the location of your property — for example a home in DHA Islamabad, Bahria Town, F-10/F-11, Gulberg Greens, Bahria Phase 8, or PWD. We may also note your average electricity bill and roof details so we can size the right solar system for you.
How we use it
Your information is used to prepare accurate quotes, schedule site surveys and installations, and process net-metering paperwork with your distribution company such as IESCO. We never sell or rent your personal data to any third party.
WhatsApp orders
When you contact us or place an order through WhatsApp, the messages, photos, and details you send are used only to confirm your requirements and arrange your solar or electrical service. These conversations are kept securely and shared only with the MSEnergy team members handling your project.
Data security
We apply reasonable technical and organisational measures to keep your information safe, and we limit access to staff who genuinely need it to serve you. We retain your details only for as long as needed to deliver our services and meet warranty or legal obligations.
Contact us
If you have any questions about this policy, or wish to update or delete your information, please reach our Rawalpindi & Islamabad office. We are always happy to help.